Requirement of Tech Support Executives at GENPACT, Hyderabad: August, 2011

GENPACT

Experience: 0-1 Years
Compensation: Rs. 60,000 - 1,00,000
Industry Type : BPO/ITES
Role: Associate/Sr. Associate -(Technical)
Functional Area : ITES/BPO/KPO, Customer Service,
Education: UG, PG,
Location: Hyderabad / Secunderabad

Job Profile:

Candidate must have-

• Good communication skills with a clear diction
• Ability to construct simple and sensible sentences
• Ability to comprehend correctly
• Good problem solving skills
• Ability to approach problems logically
• Strong customer service focus
• Technical Knowledge
• Problem solving skills in Technical troubleshooting

Job Description:

• Experience in voice-based technical support.
• Should have knowledge of troubleshooting in printer support services for clients.
• Excellent verbal and written communication skills.
• Should be able to diffuse volatile situations when distressed or irate customers call for support.
• Should be able to deliver quality customer service and technical service support for clients
• Candidate should be comfortable working in night shifts.
• Provide customer support and Techincal issue resolution.

Company Profile:

Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities. Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.

Contact Details:

Company Name: GENPACTExecutive Name: Latesh Bellaney
Address: GENPACT
DLF IT Park Tower 1, 7th Floor 8 Major Arterial
Road Kolkata, West Bengal, India 700002
Website: http://www.genpact.com
Telephone: 91-33-66391197
Send Your Resume To: latesh.bellaney[at]genpact.com